Description
We are seeking a dedicated and customer-focused Automotive Customer Service Clerk to join our team. The ideal candidate will be responsible for providing excellent customer service, assisting with the application of automotive loans, and supporting the overall administrative functions of our dealership.
Duties
- Develop communication strategies
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Assist in the preparation of brochures, reports, newsletters and other material
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Perform general office duties
- Receive payments
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
Qualifications
College or higher education English required 1 year of related expirences