When:
October 10, 2024 @ 10:30 am – 4:00 pm
2024-10-10T10:30:00-05:00
2024-10-10T16:00:00-05:00
Where:
Manitoba Start
271 Portage Avenue
Are you a Manitoba Start client who is currently searching for employment? Are you interested in pursuing a career in Customer Service?
You may be interested in learning more about the career opportunities available with IntouchCX.
We are pleased to invite you to an in-person hiring event with IntouchCX. They are looking for full-time Technical Support Advisors and Bilingual Customer Service Representatives (English/French), to join their team.
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18 000 plus team members, and campuses around the globe, IntouchCX provides remarkable customer experiences for the world’s most innovative brands.
To participate in this event, you will need to register first through your Career Coach, and complete an online assessment prior to the event. This is a mandatory step that will help us evaluate your skills and suitability for the positions available. Upon successful completion of the assessment, you will be invited for an interview, held at Manitoba Start.
If you are interested in attending the event, please contact your Career Coach. Space is limited, so secure your spot today.
Assessment link will be sent 1 week prior the event for you to complete.
Job Description
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, IntouchCX provides remarkable customer experiences for the world’s most innovative brands.
IntouchCX are currently hiring full-time Technical Support Advisors and Bilingual Customer Service Representatives (English/French), to join their team.
What You’ll Do:
You’ll provide excellent customer service to our clients through inbound calls, emails, and chats. You’ll use your personality and communication skills to create memorable experiences for every customer. You’ll also handle customer inquiries, complaints, and feedback in a professional and courteous manner.
Salary:
Competitive salary – Starting from $17.00 – $19 / Hr (varies depending on program)
Competitive salary for Bilingual – Starting from $20.50 – $24 / Hr (varies depending on program)
Working as a Customer Service Representative, You Will:
• Assist all customers through inbound calls, emails, and/or chats.
• Communicate a variety of information to the customer.
• Be an active listener and help resolve customer inquiries.
• Provide a meaningful and positive experience with every customer interaction.
• Learn and retain a thorough working knowledge of all existing and new products and services.
Working as a Customer Service Representative, You Have:
• A high school diploma (or equivalent).
• 6 months – 1 year of customer service experience.
• Great communication skills, both verbal and written
• The ability to be consistently ready to work and on time as scheduled.
• The understanding you will be working on site at our state-of-the-art campus in Winnipeg, MB
• Availability: Full time (some shifts may depend on availability).
