Description
The Communications and Client Services Coordinator is responsible for executing communication strategies and ensuring high-quality customer service. This position plays a key role in managing client inquiries, preparing promotional materials, and supporting the day-to-day coordination of customer-facing communication. Working on-site in a fast-paced office environment, the role requires both interpersonal and administrative skills to maintain positive client relationships and uphold the company’s professional image.
Duties
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Develop and implement communication and marketing strategies
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Respond to written and verbal inquiries from clients
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Advise clients on advertising or sales promotion strategies
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Assist in creating reports, brochures, and newsletters
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Provide product or service information to customers
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Handle billing, refunds, credits, and issue receipts
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Log and respond to customer complaints
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Receive and process payments
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Provide post-sale support and ongoing client assistance
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Maintain internal documentation and client communication records
Qualifications
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Language: English (fluent verbal and written)
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Education: College/CEGEP diploma in communications, marketing, business, or a related field
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Experience: 2 years to less than 3 years in communications, customer service, or office administration
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Skills & Attributes:
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Strong communication and interpersonal skills
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Customer service-oriented with a positive attitude
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Organized and detail-oriented
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Ability to manage multiple priorities in a fast-paced environment
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Proficient in MS Office and basic data entry tools
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Reliable, adaptable, and a team player
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Physical Location: On-site work required; remote work is not available