Description
OK Tire on Portage Avenue is currently looking for an experienced Operations Manager to oversee the front-end and retail operations of our busy automotive location. This role focuses on customer service, sales coordination, staff supervision, and day-to-day business management. We are seeking someone with strong retail management experience who is comfortable leading a team and handling administrative and operational responsibilities. This is a full-time, permanent on-site position.
Duties
Key Responsibilities
- Direct and manage daily retail and front-desk operations
- Oversee customer reception, service intake, and work order processing
- Assign duties and manage staff scheduling
- Supervise a team of approximately 5–10 employees
- Monitor sales performance and inventory levels
- Source and order merchandise and parts for resale
- Plan budgets and track revenues and expenses
- Handle customer concerns and service-related inquiries
- Oversee payroll administration
- Conduct performance evaluations
- Maintain smooth communication between front staff and technicians
Qualifications
Qualifications
- College diploma (1–2 year program) or equivalent experience
- 3 to less than 5 years of management experience in retail, operations, or customer service environment
- Valid driver’s license
- Experience using POS systems, accounting software, inventory control systems, spreadsheets, and MS Outlook
- Strong organizational and leadership skills
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment