Description
We are seeking a dynamic and experienced Retail Store Supervisor to join our team and oversee the operations of our retail store. The ideal candidate will have excellent leadership skills, and a strong understanding of retail operations. Responsibilities:
- Oversee and manage staff to ensure daily operations run efficiently.
- Create staff schedules and assign duties to maintain optimal coverage during all shifts.
- Address customer concerns, resolve complaints, and manage inventory or supply issues while prioritizing excellent service.
- Monitor stock levels and replenish inventory to consistently meet customer needs.
- Compile and analyze sales reports to track performance.
- Recruit, onboard, and train new employees while monitoring their progress and providing feedback.
- Uphold store appearance and branding standards to maintain a clean and professional environment.
- Carry out managerial tasks such as opening/closing the store and handling complex customer service matters.
- Step in to perform cashier or sales duties when necessary to support the team.
Qualifications
- Experience in retail management is a plus.
- Strong leadership qualities and effective communication skills.
- Excellent at organizing tasks and managing time efficiently.
- Capable of addressing customer inquiries and resolving complaints professionally.
- Skilled in cash handling and managing inventory.
- Knowledgeable in payroll administration procedures.
- Willingness to work evenings, weekends, and holidays when required.
- Competitive salary commensurate with experience and performance.
- A supportive and collaborative work environment.