Taking the foundational knowledge about culture and diversity to the next level, this course explores the impacts of cultural filters to the process of communication. Barriers to effective Intercultural Communications are identified and strategies for overcoming them explored, allowing participants to start applying them to their own workplace situation thus improving their communication with colleagues, clients, and customers.

Objectives

• Review basics of cultural awareness, and cultural values lenses, and finding cultural clues.
• Identify how culture impacts the workplace communication process and communication styles.
• Discuss barriers to effective communication across cultures in the workplace.
• Learn to build cultural roadways to improve effective intercultural communication at work.