This course focuses on learning to recognize conflicts that may arise within a culturally diverse environment.  Building on the diversity awareness and communication skills courses, this session helps participants to recognize their own cultural ways of dealing with conflict and to examine cultural norms that affect how others see and deal with conflict.  It provides take away strategies and tools that can be applied in the workplace.

Objectives

• Identify how cultural values and intercultural communication impact the workplace conflict resolution process
• Identify how behaviours presented at work around respect, hierarchy, and conflict may be perceived depending on cultural norms
• Examine one’s own intercultural conflict style and be able to better recognize other individuals’ style
• Practice strategies to prevent and resolve conflict in a diverse workplace.